Loading... Please wait...

Shipping & Returns

 Shipping & Returns Policy

Thank you for shopping at Power FM Rock Shop online, we hope you love your purchase. However, if you're not 100% happy simply follow the process below on how to return the item(s) you bought online.   

 

YOUR RIGHT TO A REFUND OF PURCHASE PRICE

 

You are entitled to a refund for items you purchase from Power FM Rock Shop if the item is:

 

  • faulty and the fault or defect was not pointed out to you before you purchased it; or
  • not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
  • not fit for its purpose, meaning that the item does not do what you reasonably expected it would,

 

AND you return the item within 30 days of receiving your order and provide Power FM Rock Shop with proof of purchase, such as your original Power FM Rock Shop receipt or bank statement.

 

We can only accept returns if items are unworn and in their original condition with labels/tickets attached. 

 

Power FM Rock Shop reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

 

To return items follow the procedure below.

 

 POWER FM ROCK SHOP 'CHANGE OF MIND POLICY'

 

Power FM Rock Shop is not legally obliged to give refunds of the purchase price simply because you have changed your mind about the purchase. (This is in accordance with the Australian Consumer Law)

 

GIFT CARDS

 

Power FM Rock Shop does not offer a refund on purchased Gift Cards.

 

HOW TO RETURN ITEMS

 

You can return your purchase by post to our warehouse at the customer's own expense. Unfortunately we can’t accept online exchanges. If you wish to exchange your purchase, you will need to return it for a refund and then place a new order online.

 

To return an item, please complete the below details and post it to:

 

POWER FM ROCK SHOP

 

PO Box 6574

TOOWOOMBA WEST   QLD   4350

 

We recommend that you send your goods back using a trackable delivery service as Power FM Rock Shop does not accept responsibility for any items lost in transit. Once we receive your parcel, including completed return form, we will process your refund and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding any delivery charges.

If you have any further queries or require assistance, please contact us.

 

Return Form

Please fill out the form below with your information.

Please be sure to send us all your information with your returned item so we can identify who it is from.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
*  Captcha Check:

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.

img



Newsletter


Connect with us Facebook